Гарантия

Limited Warranty

Soundbox provides a one-year limited warranty for eligible acoustic pods, covering defects in materials or design, subject to the terms and conditions below.

Eligible product series and models are specified in the applicable Soundbox product warranty documentation.

How Long Is This Limited Warranty Valid?

The limited warranty is valid for one (1) year from the original purchase date shown on the invoice or receipt.

Customers should retain their original proof of purchase and the warranty card provided with the product for warranty verification.

What Is Covered Under the Limited Warranty?

The limited warranty covers defects or damage caused by faulty materials or design during the one-year warranty period.

For eligible claims, Soundbox will arrange repair or replacement of the affected components. Soundbox acoustic pods feature a modular design, allowing certain components to be repaired or replaced without returning the entire pod to the factory.

All warranty services are subject to the terms and conditions of this policy.

Limited Warranty – What Are Our Responsibilities?

Soundbox will review the reported issue and determine whether it falls within the applicable warranty coverage.

For eligible claims, Soundbox will arrange repair or replacement of the affected components. The modular design of Soundbox acoustic pods generally allows repairs or replacements without returning the entire unit to the factory.

Repairs or replacements covered by the limited warranty are provided at no charge during the one-year warranty period.

After the warranty expires, customers may still request repair or component replacement services, with the associated costs borne by the customer.

Service arrangements will be confirmed with the customer by Soundbox or the original seller.

What Is Not Covered Under This Limited Warranty?

This limited warranty does not cover product damage resulting from:

1. Improper installation or electrical connections: Incorrect installation, improper power connections, or use of an incompatible voltage.
2. Improper use: Failure to follow the product's operating instructions.
3. Unsuitable operating conditions: Use in an environment that does not meet the product's specified operating requirements.
4. Post-acceptance damage: Damage to glass components or surface finishes after product acceptance.
5. Insufficient maintenance: Damage to ventilation or cooling systems caused by a lack of necessary cleaning and dust removal.
6. Improper reassembly or transportation: Damage caused by improper reassembly or transportation.
7. Natural disasters and events beyond reasonable control: Damage caused by lightning, earthquakes, tsunamis, typhoons, or other events beyond reasonable control.

This warranty is subject to applicable laws and does not limit any statutory rights customers may have.

What Are My Responsibilities?

To request warranty service, customers must provide proof of purchase, the product warranty card, and relevant details about the reported issue for warranty verification.

Customers should cooperate with the Soundbox support team during troubleshooting and follow the applicable procedures for repair or component replacement.

Products must be installed, operated, and maintained according to the relevant instructions. Damage caused by improper installation, use, or maintenance is not covered under the limited warranty.

If defective components need to be returned or replaced, customers should follow the service instructions provided by Soundbox or the original seller.

How Do I Request Warranty Service?

If you experience an issue with your Soundbox acoustic pod, please contact the original seller or Soundbox support team.

To help us review your request, please provide:

1. Your name, company, and contact information
2. Product model and relevant product details
3. Invoice, receipt, or other proof of purchase
4. Product warranty card
5. Description of the issue
6. Photos or videos, if available

The Soundbox support team will review the reported issue and confirm the next steps for repair or replacement.

Eligible claims will be handled according to the applicable warranty terms. For issues outside the warranty coverage or period, repair costs and service arrangements will be confirmed separately.