Privacy Policy

1. Introduction

Soundbox ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, purchase our products, or communicate with us.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, and billing details when you submit a quote, purchase a product, or contact us.
• Device & Usage Data: IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.
• Marketing & Communication Data: Preferences for receiving newsletters, promotions, or event information.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders or service requests.
• Provide customer support and respond to inquiries.
• Send product updates, marketing communications, or newsletters (if opted in).
• Improve our website, user experience, and product offerings.
• Comply with legal obligations or regulatory requirements.

4. Legal Basis for Processing (GDPR)

For users in the EU/UK, we process personal data based on:

• Contract performance (e.g., fulfilling your purchase).
• Legitimate interests (e.g., improving services).
• Consent (e.g., email marketing).
• Legal obligations (e.g., tax or compliance reporting).

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.

6. Sharing & Disclosure

We may share data with:

• Service providers (e.g., logistics, payment processors, CRM, analytics).
• Affiliates & subsidiaries (e.g., Soundbox Hong Kong, Soundbox Japan).
• Legal authorities when required by law.

We do not sell or rent personal data to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (e.g., standard contractual clauses) for data protection across borders.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, personalize content, and improve functionality. You may manage preferences in your browser or through our Cookie Settings tool.

9. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request data portability or restriction of processing.

To exercise these rights, contact us at us@soundbox-sys.com.

10. Children's Privacy

Our website and products are not directed to children under 16. We do not knowingly collect personal data from minors.

11. Data Security

We implement administrative, technical, and physical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Email: us@soundbox-sys.com

Soundbox USA Inc.
45 S Arroyo Parkway, Pasadena, CA 91105, USA